Privacy Policy

Last updated: July 9, 2026

Anavix AI provides hotel guest applications and concierge tools that help hotels share property information, service options, alerts, events, amenities, maps, and guest assistance.

Information We Collect

The Anavix AI Guest app may collect or process the following information when guests use the app:

• Hotel access information, such as the hotel QR code or hotel identifier used to load the correct guest experience.
• Device and notification information, such as a push notification token, device platform, app version, language preference, and alert subscription status.
• Usage information, such as app opens, feature interactions, map searches, concierge requests, and general analytics used to improve the hotel guest experience.
• Guest-provided request details, such as room number, service request details, booking preferences, typed messages, or voice request text when a guest chooses to submit them.

Camera, Microphone, and Notifications

The app may request camera access so guests can scan a hotel QR code. The app may request microphone access when guests choose to use voice features. The app may request notification permission so hotels can send important alerts and updates during a guest stay. Guests can manage these permissions in their device settings.

How We Use Information

We use information to provide the app experience, connect guests with the correct hotel content, deliver alerts and notifications, route service requests, improve app reliability, analyze feature usage, and support hotels using the Anavix AI platform.

Sharing Information

We may share relevant guest request information with the hotel associated with the guest experience so the hotel can respond to requests. We may use service providers for hosting, analytics, notifications, and AI-assisted concierge functionality. We do not sell personal information.

Retention

We retain information only as long as needed to provide the service, support hotel operations, maintain security, comply with legal obligations, and improve the platform.

Children

The app is intended for hotel guest use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure.

Contact

For privacy questions, contact Anavix AI at support@anavixai.com.